FREQUENTLY ASKED QUESTIONS

WILL MY FIREARM ORDER SHIP TO MY HOME?

  • By federal law, all firearms must be shipped to a valid Federal Firearms License holder. Firearms WILL NOT be shipped to a customer’s residence. We can ship to the FFL of your choosing that is near you. provide us with the license, referencing your name and order number, after purchasing.

HOW DO I KNOW THAT YOU RECEIVED MY ORDER?

  • Once we receive you order, you will receive a confirmation email with your order number via the email address you provided for your account. When your order is shipped you will receive another email with your UPS tracking number.

I LIVE OUTSIDE THE UNITED STATES, CAN I STILL PLACE AN ORDER?
  • Yes we deliver to any location of your choice
DO YOU REQUIRE A SPECIAL LICENSE TO PLACE AN ORDER?
  • No, we do not require a special license to purchase.
I NEED TO RETURN AN ITEM THAT I ORDERED THAT WAS NOT THE CORRECT TYPE/SIZE.

  • Please follow our guidelines for returning an item and view our Returns page. Be aware that ammunition and food are not returnable or refundable; all sales are final.

WHAT IF I DO NOT RECEIVE CONFIRMATION OF MY ORDER VIA EMAIL?

  • Please send an email to  admin@globalarmshop.com.com to reach a Pro Arm Shop associate. We would be happy to send you another copy and/or confirm your order and email address.

DO YOU SHIP TO APO/FPO ADDRESSES?

  • Due to shipping restrictions, we are unable to ship to APO/FPO addresses.

IS THERE A WARRANTY ON PRODUCTS THAT I PURCHASE?

  • GlobalArmShop products are backed by the manufacturer’s warranty. We recommend that you check with the manufacturer to understand their warranty policy. You have the option to purchase Gunbuyer’s Customer Care Plan. You can view more details on the product page where you have the option to add this additional service.

WHAT IF A PRODUCT DESCRIPTION IS INCORRECT?

  • As with most technology, there are times when errors occur and Gunbuyer does not guarantee that product titles, descriptions, or photos are 100% accurate. If you have a concern regarding a specific item please contact us prior to purchase. ProArmShop reserves the right to correct any errors on our website that are discovered.